FAQ

SHOPPING INFORMATION

How Do I Clean My Jewelry?

To keep your 925 handmade jewelry shining like new, gently wash it with mild soap and water, then dry it.

What materials do you use?

We use 925 Sterling Silver and natural precious stones in all our designs. All materials are tested for durability, skin safety, and long-term wear.

What if I order the wrong size?

All items are handmade and one of one. For this reason, we do not accept returns or exchanges.

PAYMENT INFORMATION

What payment methods do you accept?

We accept all major credit and debit cards

Is it safe to make a purchase on your website?

Yes! We offer Buy Now, Pay Later options through trusted providers like Shop Pay Installments (available in select countries). You can split your payment into 4 interest-free payments — no hidden fees.

Which currency will I be charged in?

All prices on our website are displayed in USD ($) by default. However, you can switch to your local currency using the currency selector on the site. Final charges may vary slightly due to your bank’s exchange rates.

My payment failed — what should I do?

If your payment is declined, please double-check your card details, ensure you have sufficient funds, or try another payment method. Still facing issues? Contact our support team at Sergnete.jewelry@gmail.com — we’re happy to assist.